Privacy Policy

Last Updated: 29/05/2026

At Leicester Travel & Tours (“we,” “our,” or “us”), protecting your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our website, book our travel services, communicate with us, or otherwise interact with our business.

By accessing our website or using our services, you acknowledge and accept the practices described in this Privacy Policy.

1. Information We Collect

Personal Details

We may collect personal information that you voluntarily provide when making inquiries, reservations, or contacting us, including:

• Full name
• Email address
• Telephone number
• Residential or billing address
• Passport or identification information where required
• Emergency contact details
• Travel preferences and requirements

Booking and Travel Information

To arrange and manage your travel services, we may collect:

• Tour or package selections
• Travel dates and itineraries
• Passenger information
• Accommodation preferences
• Dietary requirements or special assistance requests

Customer Feedback and Submissions

When you submit reviews, testimonials, surveys, photographs, or other content, we may collect:

• Your name
• Review or feedback details
• Uploaded photos or media
• Communication records

Technical and Usage Information

When you visit our website, certain information may be collected automatically, such as:

• IP address
• Browser type and version
• Device information
• Pages viewed
• Date and time of visits
• Referral sources and website activity

2. How We Use Your Information

We may use your information for purposes including:

• Processing reservations and travel arrangements
• Managing customer accounts and bookings
• Providing customer service and support
• Sending booking confirmations, travel documents, and updates
• Improving our website, products, and services
• Conducting business analytics and performance monitoring
• Preventing fraudulent or unauthorized activities
• Complying with legal and regulatory requirements
• Sending promotional communications where permitted or consented to

3. Payment Processing

Payments made through our website or booking channels are handled by trusted third-party payment providers. Leicester Travel & Tours does not retain complete payment card details on its systems.

Any payment information provided during a transaction may be subject to the privacy practices of the respective payment service provider.

4. Disclosure of Information

We do not sell, trade, or rent personal information to third parties.

We may share information with selected third parties where necessary to operate our services, including:

• Airlines, hotels, transport operators, and travel suppliers
• Tour guides and destination service providers
• Payment processing companies
• Website hosting and technology partners
• Professional advisers and auditors
• Government agencies or regulatory authorities when legally required

Information is shared only to the extent reasonably necessary for business operations or legal compliance.

5. Cookies and Similar Technologies

Our website may use cookies and related technologies to:

• Improve website functionality
• Remember user settings and preferences
• Analyze visitor behavior and traffic trends
• Enhance overall user experience

You may manage or disable cookies through your browser settings. Certain website features may not operate correctly if cookies are disabled.

6. Data Protection Measures

We implement appropriate administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, misuse, alteration, or disclosure.

While we strive to maintain high security standards, no method of electronic transmission or storage can be guaranteed to be completely secure.

7. Data Retention

Personal information will be retained only for as long as necessary to:

• Deliver our travel services
• Maintain business and financial records
• Meet contractual obligations
• Resolve disputes
• Satisfy legal or regulatory requirements

When information is no longer required, it will be securely deleted or anonymized where appropriate.

8. Promotional Communications

If you choose to receive marketing communications from us, we may send:

• Travel offers and discounts
• New tour announcements
• Company news and updates
• Special promotions

You may opt out of receiving marketing communications at any time by following the unsubscribe instructions included in our communications or by contacting us directly.

9. Photography and Promotional Media

During tours, events, or group travel experiences organized by Leicester Travel & Tours, photographs and video recordings may occasionally be captured for marketing and promotional purposes.

Guests who prefer not to appear in such materials should notify us before or during the relevant trip or event.

10. External Websites

Our website may contain links to third-party websites for your convenience. We do not control and are not responsible for the privacy practices, content, or security of external websites.

We encourage users to review the privacy policies of any third-party sites they visit.

11. Children’s Privacy

Our services are intended for individuals who can legally enter into travel arrangements. We do not knowingly collect personal information from children without appropriate parental or guardian consent.

If we become aware that personal information has been collected from a child improperly, we will take reasonable steps to remove that information.

12. Your Privacy Rights

Subject to applicable laws, you may have the right to:

• Access personal information we hold about you
• Request correction of inaccurate information
• Request deletion of personal information
• Restrict or object to certain processing activities
• Withdraw consent where processing is based on consent
• Request information about how your data is used

Requests regarding your personal information may be submitted using the contact details provided below.

13. Updates to This Privacy Policy

We may revise this Privacy Policy periodically to reflect changes in our services, legal obligations, or business practices.

Any updates will be published on this page, and the revised version will become effective upon posting.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact:

Leicester Travel & Tours

Email: info@leicestertravelandtours.co.uk

Website: https://leicestertravelandtours.co.uk

Phone: 081205554666